HELPFUL TECHNOLOGY DOCUMENTS
If you need technology support for your student's device or if you need a replacement device because your student device is not working, please follow the information on the
PARENT/STUDENT TECHNOLOGY SUPPORT handout. The quickest way to get service is to call the BCPS help desk at 443-809-4672.
My Charger is Lost or Broken -If a charger is broken, students can exchange their broken charger for a working one with Mr. Whitby at no charge. If a student has lost their charger then they currently have four options available (see below).
- If they have a Nintendo Switch at home (or any device that has a USB-C Charger like a cell phone or other electronic), they can use that to charge their device as a temporary solution.
- Students need to either call the help desk 4438094672 or place an online ticket https://www.bcps.org/tech_support to let the tech office know they have lost their charger and need a replacement. The technology office will send a replacement charger along with a bill for $40.
- Ask a friend to let them use their charger during class to charge their device.
- Students can purchase a replacement charger from Amazon. It is actually cheaper than getting it from BCPS (about $12 from amazon).
Affordable Home Internet Service - Verizon offers a program for low-income families called Internet Essentials to help families gain access to low-cost reliable Internet Service. If you are eligible for free and reduced lunches or any other public assistance you may qualify.
Chromebook - Connecting to Home WiFi Instructions
Chromebook Troubleshooting Camera and Microphone Issues Handout - Instructions are provided for troubleshooting the most common microphone and camera issues on student Chromebooks.
Kurzweil Read The Web - Instructions on how to activate Kurzweil in Google Chrome are provided. Kurzweil will read text from the web out loud.